At Sabre Education, we pride ourselves on being a learning organisation. We see complaints as valuable opportunities to learn and improve our work. We welcome all feedback and are committed to addressing complaints promptly and fairly, ensuring we uphold our values of integrity and trust, which are essential in our relationships with stakeholders and supporters.
While we hope most concerns can be resolved by our staff at the point they arise, we recognise that some issues require a more formal process. In these cases, we have a formal complaints procedure to ensure that individuals or organisations, including our own staff and volunteers, can record their complaint and receive an official response.
For example, if a complaint relates to Sabre Education’s fundraising practices, such as concerns about how a fundraising matter has been managed, or the frequency or content of donor communications, our formal complaints procedure will be followed
All complaints will be handled with sensitivity, shared only with those who need to know, and in compliance with data protection requirements.
How to Make a Complaint:
- In Writing:
- From Ghana: Address to the Operations Director, Sabre Education, P.O. Box CT 6700, Cantonments, Accra
- From outside Ghana: Address to the Chief Executive Officer, Sabre Education Limited, Ground Floor, 1-7 Station Road, Crawley, West Sussex RH10 1HT
- By Telephone:
- From Ghana: +233 50 168 3747
- From outside Ghana: +44744 3677256
- By Email: info@sabre.education
For specific complaints, you may also contact:
- Fundraising Complaints: If you prefer not to contact us directly, visit the Fundraising Regulator.
- Personal Data Breaches: You can report to the Information Commissioner’s Office.
- General Complaints: If you prefer not to reach out to us, you can contact the Charity Commission.
If your concern involves any of the following malpractices, please refer to our Whistleblowing Policy and use the contact details above. These can be past, present, or potential future issues:
- Abuse of a child, young person, or vulnerable adult
- Criminal activity
- Miscarriages of justice
- Practices endangering health and safety
- Environmental damage
- Legal violations, such as lack of appropriate insurance
- Bribery, financial malpractice, or fraud
- Concealment of any of the above
If something concerns you, don’t hesitate to raise it. We want you to feel confident in reporting serious concerns, and rest assured that any issues raised will be taken seriously.
